Customer service has evolved significantly with the advent of Artificial Intelligence (AI).
AI-powered tools empower customer service personnel to provide efficient, personalized, and seamless support. AI-driven solutions leverage machine learning, natural language processing, and data analysis to enhance customer experiences.
Here are three exceptional AI tools for customer service personnel:
1) Freshdesk’s AI-Powered Chatbots
Freshdesk’s AI chatbots provide 24/7 support, routing complex issues to human agents.
To use Freshdesk’s AI-Powered Chatbots:
1. Integrate Freshdesk with website or app.
2. Configure AI chatbot settings.
3. Define automated responses.
4. Monitor and refine.
2) Zendesk’s AI-Driven Ticketing System
This AI tool analyzes and prioritizes support tickets, enhancing agent productivity.
How to use Zendesk’s AI-Driven Ticketing System:
1. Integrate Zendesk with customer service platform.
2. Configure AI-powered ticketing settings.
3. Define automated workflows.
3) Salesforce Einstein
Salesforce Einstein provides AI-driven customer insights, enhancing personalized support.
To use Salesforce Einstein:
1. Integrate Salesforce Einstein with CRM.
2. Configure AI-powered analytics settings.
3. Analyze customer data.
4. Refine support strategies.
Written by Ifeoma Jane
